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How do you package your coffee?
We package our coffee beans in one way valve bags for freshness.
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I’m not sure which type of coffee machine is best for me, can you help?
We would be happy to help you select the correct equipment for your needs. Either
contact us or call 01708 866 966 and one of sales team will help.
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Can someone come to see me to offer me advice on selecting the correct equipment?
If you like one of our sales team to visit please
contact us with your details or telephone 01708 866 966 and we will arrange for a member of the sales team to contact you directly to make an appointment.
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How often do you deliver, and is there a minimum order level?
We offer next day free delivery nationwide based on a minimum order value of £80.00. If you wish to order less than this amount then we charge a £8.00 surcharge for next day delivery.
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What payment methods does Tudor accept?
We accept payment by Delta, MasterCard, Solo, Switch or Visa cards.
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Can I place an order by phone?
Yes you can. Simply phone our dedicated sales team on 01708 866 966 and they will be happy to help (we can also take payment over the phone for your convenience).
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Do you offer full training on all the equipment you supply?
Our aim is to ensure that you are very happy with the coffee equipment we supply and to uphold our high standards, further to an installation, we insist that our Customer Satisfaction document is filled out and returned. This document asks the customer to confirm that they are completely satisfied with all aspects of their equipment, installation and training.
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How long is the contract on a Brita Water Filter?
We offer a water warranty package which is contracted for three years, chargeable annually. The first year is included in the purchase price of the machine and years two and three are chargeable to the customer. We do not offer to supply filters purchase outright.
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What are the features of the Brita Water Filter contract?
Any scale related breakdowns are chargeable to Brita Water Filters. They will cover 50% of any claim between 3 to 6 months and 100% after 6 months from the date of installation.
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Do I have to claim this money back from Brita when the breakdown is scale related?
No. We invoice Brita Water Filters directly on your behalf.
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Can I cancel my warranty before the 3 years has ended?
Yes you can but we will need to have the filter disconnected and returned to us before the next annual invoice is due.
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What happens after the 3 year contract has finished?
Before the three year contract has expired, our Service Department will write to you directly to request whether you would like this renewed or cancelled. If cancelled, the filter must be disconnected and returned back to us.
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What happens if I do not return the filter back to yourselves?
If the filter is not returned back to us, Brita Water Filters will levy a charge of £235.00 plus vat for a lost bottle. In turn this charge will then be passed onto you.
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Do I own the filter whilst this is contracted to me for the three years?
No. You do not own the filter during any period. This is owned by Tudor Tea & Coffee and contracted to you only.
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What size of filter do I need?
This would depend on the type of machine that you have and how much water you will be using.
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How often does the filter get changed?
The filter will be exchanged once a year minimum. This would depend on your water usage.
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Do I have to pay for any filter exchanges?
No. All exchanges are included in your annual payment.
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How will my filter be monitored?
Brita Water Filters will contact you by phone/fax or letter on regular intervals to ensure that the filter is within the capacity and plan when the next exchange is due.
