Support

FAQ



How do you package your coffee?
We package our coffee beans in one way valve bags for freshness.

I’m not sure which type of coffee machine is best for me, can you help?
We would be happy to help you select the correct equipment for your needs. Either e-mail our sales team or call 01708 866 966 and one of sales team will help.

Can someone come to see me to offer me advice on selecting the correct equipment?
If you like one of our sales team to visit please e-mail your details to our sales team or telephone 01708 866 966 and we will arrange for a member of the sales team to contact you directly to make an appointment.

How often do you deliver, and is there a minimum order level?
We offer next day free delivery nationwide based on a minimum order value of £80.00. If you wish to order less than this amount then we charge a £8.00 surcharge for next day delivery.

What payment methods does Tudor accept?
We accept payment by Delta, MasterCard, American Express, Solo, Switch or Visa cards.

Can I place an order by phone?
Yes you can. Simply phone our dedicated sales team on 01708 866 966 and they will be happy to help (we can also take payment over the phone for your convenience).

Do you offer full training on all the equipment you supply?
Our aim is to ensure that you are very happy with the coffee equipment we supply and to uphold our high standards, further to an installation, we insist that our Customer Satisfaction document is filled out and returned. This document asks the customer to confirm that they are completely satisfied with all aspects of their equipment, installation and training.


Extended Warranties



Extended warranties are available for all equipment we sell. From a fully comprehensive parts warranty (including ‘on-site’ labour), to labour only or even just parts only. Please contact our service dept for more details on 01708 866966.


Barista training


We are able to teach all aspects of barista training from the importance of correctly setting the grinder to advanced techniques for creating the perfect micro-foam for a flat white and everything in between!

We are able to come to your establishment and provide training or can set up our showroom into a classroom environment, so as to ensure that everyone can get the best out of both our coffee and their chosen equipment.

Call us on 01708 866966 to find out more.


Point of sale



We offer point of sale products to support our customers using the Rainforest Alliance Certified™ products we produce.
These items include:
 
- Posters
- Loyalty Cards
- A5 Menus and Stands
- Pavement Stands
- Raw Hessian Coffee Sacks for authenticity

We can also provide you assistance with your promotion of any specially blended teas and coffees, as well as the personalisation of crockery, disposable cups and other sundry items, just call us on 01708 866966 to find out more.